Legal
Privacy Policy
Information about how AcademicPoint Learning may handle information provided through this website.
Last updated:
These website policies are provided for general informational purposes and should be reviewed and updated based on the business's actual operations and applicable legal requirements.
1. Introduction
This policy describes how AcademicPoint Learning handles information in connection with this website. AcademicPoint Learning is an independent academic coaching and learning support institute, operated as a sole proprietorship by Pankaj Shami in Vijay Nagar, Delhi.
It covers this website only. It does not cover the conversations, sessions or arrangements that happen separately once you get in touch with us.
2. Information You May Provide
If you choose to contact us, you may share information such as:
- Your name, or the student's name
- A phone number
- An email address, if you choose to give one
- The kind of academic support you are asking about
- Any details you include in your message or enquiry
All of this is provided voluntarily. You share it only if you decide to contact us, and you can choose how much detail to include.
3. How Information May Be Used
Where you share information with us, it may be used for:
- Responding to your enquiry
- Understanding the type of academic support being asked about
- Communicating with you about that enquiry
- Keeping track of enquiries internally, so that none are missed or duplicated
- Sending an internal notification to our own email address when a new enquiry arrives
- Improving this website and the way enquiries are handled, where that is useful
We do not sell information about visitors, and we do not use it for advertising.
4. The Website Enquiry Form
When you submit the enquiry form on the contact page, the details you enter are sent over an encrypted connection to our website server and stored in our enquiry records, so that we can read your enquiry and respond to it.
What is stored is:
- The name you entered
- The phone number you entered, kept both as typed and in a standard format
- Your email address, if you chose to provide one
- The type of academic support you selected
- The message you wrote
- The fact that you ticked the consent box
- The date and time the enquiry was received
A notification containing those details is also sent by email to our own internal address, so that an enquiry is not missed. Your enquiry is not published anywhere on the website and is not shared with anyone outside AcademicPoint Learning.
We keep one enquiry per phone number. If an enquiry already exists for the number you enter, the form will tell you and no second record is created — please call us instead if you need to update your request.
5. Phone and Direct Contact
If you contact us directly by phone or email, the details you share may be used to respond to your enquiry and to discuss the academic support you are asking about.
Those conversations and messages are handled by the business directly, outside this website.
7. Third-Party Services
This website is delivered through hosting infrastructure, enquiry details are held in a hosted PostgreSQL database, and internal notification emails are sent through an email (SMTP) provider. These providers process the information only in order to provide those services to us.
We do not send enquiry details to any analytics, advertising or marketing service, and we do not run tracking technologies on this website. If that changes, this policy should be updated to explain what those services receive.
8. Data Security
Enquiries are submitted over an encrypted connection and stored in a database that is not publicly accessible. Reasonable measures should be used to protect information handled through the website, but no online system can be guaranteed to be completely secure.
Please avoid sending sensitive information such as identity document numbers, bank details or payment information through a website form or by email.
9. Data Retention
How long information is kept depends on the nature of the enquiry and how the business handles its communications. Information should not be kept for longer than there is a reason to keep it.
A fixed retention period is not stated here, because that depends on the business's actual operations rather than on this website.
10. Children's Information
Students and parents or guardians may use this website to look for academic information. Where a student is a minor, parents or guardians may choose to assist with communications.
If you believe a child has shared information with us and you would like it addressed, please contact us using the details below.
11. Your Questions or Requests
If you have a question about this policy, or a request about information you have shared with us, you can contact us by phone or email using the details in the Contact Information section below. We will respond as far as we reasonably can.
12. Policy Updates
This policy may be updated when the website's functionality changes, or when business practices change. The date shown at the top of this page indicates when it was last updated.
13. Contact Information
AcademicPoint Learning
Proprietor: Pankaj Shami (Owner)
Delhi - 110009, India